Frontline, Customer Service, Supervision and Leadership classes for incumbent employees or individuals. Non-profit organizations, public agencies, and private sector businesses host our on-site employee training sessions designed to strengthen core skills in customer service, communication and supervisory basics. Three-hour seminars are practical and effective ways to provide your staff with leadership and professional development needed to sharpen the competitive edge. The Frontline Series includes nine three-hour modules offering certificates of completion in Getting Organized, Employment Law Awareness, Cultural Awareness, and Business Communications. The Customer Service Series includes ten three-hour modules offering certificates of completion in Superior Service, Teamwork, and Personal Best. The Supervision Series contains 17 three-hour modules offering certificates of completion in Business Communications, Fundamentals of Supervision, Enhancing Employee Performance, Managing Employee Performance, Harassment & Discrimination Prevention, Powerful Presentations. The Leadership Series features the following two-hour modules: Leadership Candidates, Developing Your Inner Leader, Ethics of Leadership, Building High Performance Teams, Motivation and Coaching, and Strategic Planning. Class Descriptions >