Topics:

1. Company Policies/Employer Expectations
2. Customer/Co-worker Interaction: Handling Complaints
3. Performance Reviews
4. Teamwork
5. Respecting Others

Description:
This multi-level Vocational English-as-a-Second Language (VESL) course is designed for the intermediate to advanced language level student whose first language is other than English. The course focuses on expanding and developing the skills learned in English at Work: Healthcare Workplace Culture I. Student will improve fluency, accuracy, and SCANS competencies in order to communicate more effectively in the workplace. Listening, speaking, reading, writing skills for the workplace are integrated within controlled grammar and sentence structures. The course includes English vocabulary development related to equipment, supplies, common tasks, and safety procedures in the healthcare industry.

Course Content and Scope:
The basic language skills of speaking, listening, reading, writing, grammar, vocabulary, pronunciation, critical thinking, problem solving, and teamwork are taught within the context of life and employability skills. Basic skills will be developed and applied to tasks that are required of adults in order to benefit from on-the-job training and function more effectively in the workplace. Student will be instructed through a variety of techniques (cooperative learning language experience, information-gap, substitution drills) and grouping strategies.

1. Speaking and listening exercises with a focus on health specific vocabulary to include occupational names, language for comparing and contrasting of situations in the health industry, requesting information, apologizing, reporting problems, clarifying and repeating information.
2. Reading skills include comprehension of basic workplace passages with familiar content and language and using the passages to write simple reports/telephone messages.
3. Writing skills include filling out workplace forms and simple reports.
4. Grammar skills include comprehension and usage of the present, past, and future forms of verbs; present forms of modals, prepositions of place, possessive nouns, and comparative adjectives in reading, writing and listening/speaking activities.

Course Objectives: (Expected Student Learning Outcomes)
The student will be able to:

1. Read and interpret organizational charts.
2. Identify occupational pathways/clusters and the necessary skills or qualification.
3. Discuss training/skills needed to advance in possible career/ladder paths.
4. Identify and communicate personal work history, occupational goals, and skills.
5. Demonstrate understanding of employers' expectations through re-statement or summary.
6. Distinguish appropriate and inappropriate non-verbal body language and rules of behavior (stated and unstated).
7. Understand the company dress code.
8. Discuss what constitutes sexual harassment, how to handle sexual harassment according to company policies.
9. Identify proper procedures for calling in sick, calling in personal emergencies, and requesting schedule changes.
10. Demonstrate cross-cultural understanding, sensitivity and ability to work with people of different ethnic, religious, gender, and sexual preferences.
11. Read and interpret employee handbooks.
12. Read and interpret timecards and pay stubs.
13. Read, interpret, and paraphrase sick leave, vacation leave, overtime, and comp time policies.
14. Demonstrate ability to make phone calls and take messages to convey important information.
15. Write short informational notes about incidents taking place or tasks completed during shifts.

Method of Instruction:
Audio/visual media, lectures, demonstrations, cooperative learning activities, and reading and writing process will be included. Method of instruction will take into consideration student's diverse learning styles and abilities providing assignments that include text-based learning, hands-on projects, team assignments, and role plays.